100+
countries in Accor's hotel network
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Accor
Digital Workplace 2030 Audit and Strategy for a Global Hotel Leader
About the client
Overview (About the client)
Accor is a French hotel group with an international footprint, present in more than 100 countries, operating and franchising a broad portfolio of brands ranging from economy to luxury, alongside digital services and travel experiences. Accor called on Synapsys to support the transformation of its Digital Workplace strategy.
The business challenge
Auditing SCCM and Intune to optimize device management
Accor, a major player in hospitality, runs a complex IT department covering head offices and hotels worldwide. The diversity of user populations, managed staff versus franchisees, and tools, SCCM and Intune, made managing the device fleet difficult.
Facing issues flagged by VIP users, such as unexpected restarts and ineffective distribution lists, two audits were commissioned.
Our solution
A technical audit of configurations, VIP access, and licensing
The first technical audit analyzed SCCM and Microsoft Intune configurations, VIP user rights management, and constraints tied to Microsoft licensing. Recommendations followed to improve patch management, strengthen monitoring through Intune, and structure incident communication.
Implementation
Distribution list governance and a 2030 vision
A second audit focused on distribution lists, revealing a heavy dependency on the HR information system and insufficient update processes. Recommendations addressed how to better structure groups, improve data reliability, and strengthen internal communication.
In parallel, a strategic Digital Workplace vision project was launched. Field interviews with users clarified real usage patterns and pain points, forming the basis for a roadmap toward a user-centered Digital Workplace 2030.
Measurable results
A structured Digital Workplace with a clear path to 2030
This vision was adopted by leadership, who began the first discussions around operational commitments and the structuring of the Digital Workplace function. The engagement laid the groundwork for a lasting transformation aligned with both business and user needs.
2
technical audits delivered (SCCM/Intune and distribution lists)